Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
What size should I order?
The R1 Collection sunglasses come in a one-size performance fit, designed to suit most face shapes and sizes. The flexible frame and adjustable nose pads ensure a secure and comfortable fit for every run.
What is the material of this product?
The R1 Collection is made from ultra-lightweight TR90 performance material, known for its durability, flexibility, and comfort. The lenses are made from high-quality polycarbonate, offering impact resistance and 100% UV protection.
How do I care for this product?
Use the included microfiber cleaning cloth and warm, soapy water to clean your sunglasses. Avoid using paper towels or harsh chemicals, as these may scratch the lenses. Store your sunglasses in the protective case when not in use to extend their lifespan.
Can I see this product in other colors?
Yes! The R1 Collection is available in multiple frame and lens color combinations. You can view all available options on the product page.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Orders are processed within 1–2 business days. Shipping time depends on your location, but most orders arrive within 3–8 business days.
How much does shipping cost?
We offer free worldwide shipping on all orders, no minimum spend required.
Do you offer free shipping?
Yes, shipping is completely free worldwide.
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes. Please ensure you provide a complete and accurate address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing info@noquittersallowed.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@noquittersallowed.com
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at Aston Martinlaan 35,3261NB Oud-Beijerland The Netherlands.,
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